OneRide Now Privacy Policy

Panhandle Regional Planning Commission (“We”, “Us”, “Our”) has developed a mobile application (“One Ride Now”, “App”) that collects data from your device in order to provide you with pertinent transport information for nearby services.

1. CONSENT

By using One Ride Now App, you accept the terms and conditions described in this Privacy Policy.

2. PURPOSE

This Privacy Policy describes how we collect, use and disclose your information and how this information can be accessed and deleted when necessary.

3. SCOPE

One Ride Now App may contain links to websites, apps, products or services that are operated by third parties. This Privacy Policy does not extend to these third parties on which we have no control and for which we cannot be held liable. We encourage you to read about the privacy policies, procedures and practices of those third parties.

4. WHAT INFORMATION WE COLLECT FROM YOU

We collect and process information from your device in several ways, including:

We collect your name, phone number, email address to enable an account to be established.

5. HOW WE USE YOUR INFORMATION

We may use information collected from or provided by you for the following purposes:

Provide you with pertinent transport information for nearby services;

Generate real-time location data of transit vehicles and broadcast the vehicle location and predicted arrival times to other users;

Develop and improve One Ride Now App based on your feedback and interactions;

Guide product development and build new features;

Conduct research on users habits and how they use public transportation;

Identify and correct bugs and other problems with One Ride Now App;

Comply with law and regulations and lawful requests or orders.

6. USERS’ OPTIONS

The following are some examples of your options with regard to collection, use and disclosure of your information:

You can stop all collection of location data easily and at any time by disabling location services in your device’s settings or by uninstalling One Ride Now App.

You can unsubscribe at any time from mailing lists announcing newly released cities by clicking the “Unsubscribe” link in the emails you may receive.

7. DISCLOSURE TO THIRD PARTIES

We do not disclose your information to third parties without your explicit consent except for the following purposes:

In case we are required to comply with applicable law and regulations and lawful requests or orders or if it is otherwise permitted by law (i.e., protect and defend our rights, situation that threatens life, health or safety, etc.).

8. THIRD PARTY SOFTWARE/SERVICE

While using One Ride Now App, we may be using third party software and/or service for various needs, inter alia, in order to collect and/or process the information detailed herein (the "Third Party Service Provider"). Note that these are independent software and/or service providers and we do not take any responsibility about the information collection policies of these providers, or about any kind of issue, legal or otherwise, relating thereto.

Working in concert with and as a developer for the Panhandle Regional Planning Commission, West Texas A&M University provides its own Privacy Policy: http://wtamu.edu/home/link-policy-and-privacy-statement.aspx.

We may also provide additional transit-related services, including on-demand transit services, provided by our third party operational service partners (as they may evolve from time to time at our discretion).

9. SECURITY SAFEGUARDS

We are committed to securing your information and we take reasonable physical, organizational and technical measures to protect your information against unauthorized access, use, disclosure, modification or destruction.

These safeguards include, but are not limited to:

Storage on secure servers;

Encryption of the communication channels;

Limited access to employees and contractors on a “need-to-know” basis.

Although we take great efforts to protect your information, no security system can prevent all potential security breaches nor be immune from any wrongdoings or malfunctions.

10. RETENTION PERIOD

We will retain your information as long as you use One Ride Now App and for a reasonable time thereafter.

11. RIGHT TO ACCESS AND REMOVAL

We store your information on servers located in the USA.

If you would like to remove or access any information that we have collected through One Ride Now App that is stored on our servers, please contact us 806-372-3381. On receiving such a request, we will use reasonable efforts to provide you or delete such information.

12. CHILDREN

We do not knowingly collect, use or disclose information from children under the age of 13. If we learn that we have collected information of a child under 13 without first receiving parental consent, we will take steps to delete such information within a reasonable time. If you have reason to believe that a child under the age of 13 has provided information to us, please contact us and we will take steps to delete such information within a reasonable time.

13. DO NOT TRACK SIGNALS

One Ride Now App does not respond to Web browser “Do Not Track” (DNT) signals or other similar mechanisms.

Third parties do not collect information about your online activities over time and across different Web sites when using One Ride Now App.

14. RIGHTS OF EUROPEAN DATA SUBJECTS

If you are in one of the EU/EEA countries, you are entitled to certain rights under the General Data Protection Regulation (GDPR). The One Ride Now App is for United States Usage Only.

15. UPDATE

We reserve the right to amend or change this Privacy Policy at any time without notice. In case of substantial changes to this Privacy Policy, we will alert you through our social media accounts within 30 days before such changes enter into effect. We will also update the privacy policy within the app on the date that such changes become effective. By using One Ride Now App, you agree to be bound by the version of the privacy policy displayed on the date upon which you use the app. If you do not accept the amended or changed Privacy Policy, you may not access, use or continue to use One Ride Now App. By continuing to access and use One Ride Now App, you are acknowledging your acceptance of the amendments and changes. In any case, we recommend that you consult this page regularly in order to be informed of any changes in this Privacy Policy.

When we post changes to this Privacy Policy, we will revise the "last updated" date at the end of this Privacy Policy.

16. CONTACT INFORMATION

If you have any questions or concerns about this Privacy Policy, please contact us by email at  dmeyer@theprpc.org or by phone at 806-372-3381 and we will examine and reply to all communications within reasonable delays.

This Privacy Policy was last updated on April 30, 2019.